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Calculate required number of staff based on 45 minutes calls taken per hour

  1. #1
    Registered User
    Join Date
    08-20-2012
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    Glasgow
    MS-Off Ver
    Excel 2007
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    77

    Calculate required number of staff based on 45 minutes calls taken per hour

    Hi,

    I have the below format for a spreadsheet.

    Each call centre agent can spend 00:45 minutes per hour on a call. I want to calculate in column C how many call centre agents have to be available at any given time. For example, below there should be 3 call centre agents on as it is 131 minutes and 3 agents would cover 135 minutes. However, if the time is less than 00:45 minutes I still have to have 1 agent on the line to cover calls and want the formula to reflect this.


    Column A
    Time
    09:00:00 - 10:00:00

    Column B
    Average Hourly Time on calls (hh:mm)
    02:11


    Any help is greatly appreciated

    David

  2. #2
    Forum Expert Ace_XL's Avatar
    Join Date
    06-04-2012
    Location
    UAE
    MS-Off Ver
    2016
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    6,074

    Re: Calculate required number of staff based on 45 minutes calls taken per hour

    Try

    =CEILING(B1*1440/45,1)
    or
    =ROUNDUP(B1*1440/45,0)
    Life's a spreadsheet, Excel!
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