If there are 5 people who handle a workitem, I want a formula to allot a workitem to the person who did that work item long back.
This will ensure that the particular workitem circulates to all team members and not just a selected few doing that workitem everyday.
Attaching excel file for reference.
EDIT:
The formula should study the previous week in case some agent has not been given that workitem in the previous week, he should not be given that item.
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