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Call Center - Login Logout Report

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    Post Call Center - Login Logout Report

    Hi Everyone. I am so glad I found this forum. It was really helpful.
    In that case, I need help in creating a template using the attached data. If you are familiar about shrinkage and absenteeism report in a call center, that is what I would like to do.
    However, I have no idea how to start. Can someone send help in creating a template for me? Appreciate your help. Thanks a lot@!
    Attached Files Attached Files

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    Re: Call Center - Login Logout Report

    Please add to the workbook a manual mock-up of what you would like the template to do - layout, manually calculated results, etc.
    Ali


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    Re: Call Center - Login Logout Report

    I will need to collect all the data first. and I'll get back to you. Thanks

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    Re: Call Center - Login Logout Report

    OK - no rush.

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    Post Re: Call Center - Login Logout Report

    In addition. I will attached the schedules.

    In that template, one of the sheet in excel where I can say for example, a sheet which where I can copy and paste the data from "Agent Time card File" paste it to that sheet and when you click a button it will auto generate. and then a sheet where I can say, update or edit the status of the agent from unconfirmed to present, or late, or leave.
    Last edited by thealndyn; 03-14-2024 at 04:59 AM.

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    Re: Call Center - Login Logout Report

    You didn't understand my request.

    Is this data sensitive? If so, then you need to DESENSITISE it.

    I asked you to MOCK UP what you want the template to do - what should it look like? Please provide a mock-up of what you want, where you want it.

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    Re: Call Center - Login Logout Report

    I'll get back to you. Thanks

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    Re: Call Center - Login Logout Report

    I need help instead of the one mentioned above. Is there a way to format the excel file attachment above to make it more simple? without blanks but data still on it.

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    Re: Format Excel

    There are multiple approaches to achieve the desired outcome, with one method utilizing helper columns. The resulting data is displayed in the 'After' sheet.

    While it's feasible to accomplish the task without using helper columns, doing so often entails employing complex and resource-intensive formulas.

    Alternatively, VBA (Visual Basic for Applications) could provide another avenue to accomplish the task.

    I've provided a solution in the attachment, which utilizes formulas with helper columns. Please let me know if you prefer a VBA solution instead.
    Attached Files Attached Files
    Quang PT

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    Re: Format Excel

    Thank you so much. This result is what I am looking for. Would mind if I can take a look on that VBA solution that you have mentioned? I just wanted to see what I can use and learn something from that.

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    Re: Call Center - Login Logout Report

    Thats OK.
    Create another sheet, name "Output" to store the result
    Try below code
    PHP Code: 
    Option Explicit
    Sub test
    ()
    Dim lr&, i&, k&, rngteam$, agent$, st$, res()
    With Sheets("Data")
        
    lr = .Cells(Rows.Count"F").End(xlUp).Row ' last used row
        rng = .Range("A2:F" & lr).Value ' 
    copy value range value into array
        
    ReDim res(1 To UBound(rng), 1 To 6)
        For 
    1 To UBound(rng)
            If 
    rng(i1) <> "" Then ' column A <>""
                team = rng(i, 1)
            ElseIf rng(i, 2) <> "" Then ' 
    column B <>""
                
    agent rng(i2)
            ElseIf 
    rng(i5) <> "" Then ' copy row into result array
                k = k + 1: res(k, 1) = team: res(k, 2) = agent: res(k, 3) = rng(i, 3)
                res(k, 4) = rng(i, 4): res(k, 5) = rng(i, 5): res(k, 6) = rng(i, 6)
            End If
        Next
    End With
    Sheets("Output").Activate
    If k = 0 Then Exit Sub
    Range("A2:F10000").ClearContents
    Range("A2").Resize(k, 6).Value = res
    End Sub 
    Attached Files Attached Files

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    Re: Format Excel

    I also would like to ask about the helper you have provided. whenever I paste another set of data, it won't show on the after sheet and it shows n/a. but i drop the formula as it is.
    Last edited by thealndyn; 03-21-2024 at 03:11 AM.

  13. #13
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    Re: Call Center - Login Logout Report

    Make sure that you copy the formulas from the helper area on the right down, and you will see the results in the helper area.
    If not, try to upload the new file with wrong result.

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    Re: Call Center - Login Logout Report

    Using Power Query with the following M Code:

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    Re: Call Center - Login Logout Report

    this one is nice. It already has a pivot table on it. thank you so much for the idea.

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    Re: Call Center - Login Logout Report

    Great job josephteh, but row 25 there was a little mistake, 'Agent Name' (Spencer), I corrected it and made the code a little smaller.

    Formula: copy to clipboard
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    Attached Files Attached Files

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    Re: Call Center - Login Logout Report

    Great job, DJ! And thanks for spotting the error!

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    Re: Call Center - Login Logout Report

    thank you DJ! Appreciate your idea.

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    Re: Call Center - Login Logout Report

    Tks for the feedback, glad to help.

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    Re: Call Center - Login Logout Report

    I tried adding 2 data. could you take a look on this? under the AFTER sheet. there are only 2 logins "Landayan" but supposed to have 3 based on the before sheet.
    Attached Files Attached Files

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    Re: Call Center - Login Logout Report

    The query that you were given to use seems to be missing from that workbook. Instead there is a formula that was not mentioned in this thread so far.

    So what do you want? Have you chosen not to use the query?

    there are only 2 logins "Landayan"
    Where? Which row(s)?

    but supposed to have 3 based on the before sheet.
    There are only two rows for that operative - explain why it should be three.

    There are NO annotations in the workbook - no highlights, no signposting. Help us to help you.

    EDIT: I see that you are using the solution that Bebo provided.
    Last edited by AliGW; 03-25-2024 at 02:46 AM.

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    Re: Call Center - Login Logout Report

    After receiving assistance, to grasp how to solve and address future arising issues, you should make an effort to understand how the formula works. The old VLOOKUP function at B2:

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    is easy to understand for expanding the range, for instance, to 10,000 rows:

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    Re: Call Center - Login Logout Report

    In case you were having trouble to implement PQ solution too.
    Attached Files Attached Files

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    Re: Call Center - Login Logout Report

    Thanks for the help. I check the formula.

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    Re: Call Center - Login Logout Report

    is there a way to simplify the formula in the helper? like using index match or vlookup? or any other formula that is simply to understand? or if not, can you explain this formula?

    IF($G4="","",LOOKUP(2,1/(A$2:A4<>""),A$2:A4))
    Last edited by thealndyn; 04-01-2024 at 10:06 PM.

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    Re: Call Center - Login Logout Report

    IF($G4="","",

    If G4 is blank, return a blank.

    LOOKUP(2,1/(A$2:A4<>"")


    Look for the last cell in the range that is not blank ...

    ,A$2:A4))

    ... and return what is in that cell.

    That's all you need to know to be able to reuse this in many other contexts.

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    Re: Call Center - Login Logout Report

    do you know the formula to use in order to get the numbers between the ( and ) symbol?
    sample: Lala, Jane (333555)

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    Re: Call Center - Login Logout Report

    Don't know where the result should go, but I put the following in cell H2 of the "After" sheet of the file that is attached to post #20:
    Formula: copy to clipboard
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    Let us know if you have any questions.
    Attached Files Attached Files
    Consider taking the time to add to the reputation of everybody that has taken the time to respond to your query.

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    Re: Call Center - Login Logout Report

    Another question. To be honest I am not good in formula especially if there are multiple conditions and I will be glad if I can learn something to all of you.

    For example in this given phone number:
    6592394592
    6566817316304

    what formula can I used? to get if the first number contains 65, it will remain as the same. but if the number contains 6566 or 6561 it will removed the "65" and retains the 61########.

  30. #30
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    Re: Call Center - Login Logout Report

    This thread has been solved - please start a NEW thread with a suitable title.

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