Document email attachment problem - please help!

I have a few users who have a problem with sending emails from within word,
excel etc. If they are in the document in question and click the email
button, add the "to" address then click send it just sits there, nothing
happens, they exit out of the document and select save when prompted,
a copy of the email/document ends up in their inbox and the email was never
sent.

Anyone know why?

Thanks!

Scott

"Sending" an email just sends it to the Outbox. Unless you have your mail
client configured to send messages immediately (which I consider an
invitation to disaster), the message won't actually be sent until you Send
from the mail client.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Scott McDonald" <[email protected]> wrote in message
news:[email protected]...
> I have a few users who have a problem with sending emails from within
word,
> excel etc. If they are in the document in question and click the email
> button, add the "to" address then click send it just sits there, nothing
> happens, they exit out of the document and select save when prompted,
> a copy of the email/document ends up in their inbox and the email was
never
> sent.
>
> Anyone know why?
>
> Thanks!
>
> Scott
>
>

I know that and I don't think that has anything to do with the problem.
These users can open up word, type some sentences, click the "email" icon in
word type in an address to send the email to, then click "send a copy" and
nothing happens; nothing. It acts like you didn't even click send a copy.
They give up, click the X to exit out, it asks if they want to save changes
they click yes/no (whatever, doesn't seem to matter) and then the email
appears new, unsent in their inbox, it's not in sent, outbox or in drafts,
just in their inbox.


"Suzanne S. Barnhill" <[email protected]> wrote in message
news:[email protected]...
> "Sending" an email just sends it to the Outbox. Unless you have your mail
> client configured to send messages immediately (which I consider an
> invitation to disaster), the message won't actually be sent until you Send
> from the mail client.
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
> Word MVP FAQ site: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the newsgroup
> so
> all may benefit.
>
> "Scott McDonald" <[email protected]> wrote in message
> news:[email protected]...
>> I have a few users who have a problem with sending emails from within
> word,
>> excel etc. If they are in the document in question and click the email
>> button, add the "to" address then click send it just sits there, nothing
>> happens, they exit out of the document and select save when prompted,
>> a copy of the email/document ends up in their inbox and the email was
> never
>> sent.
>>
>> Anyone know why?
>>
>> Thanks!
>>
>> Scott
>>
>>
>

This does seem very bizarre. I've seen similar reports before, but I can't
find anything in the MSKB that addresses it.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Scott McDonald" <[email protected]> wrote in message
news:%[email protected]...
> I know that and I don't think that has anything to do with the problem.
> These users can open up word, type some sentences, click the "email" icon
in
> word type in an address to send the email to, then click "send a copy" and
> nothing happens; nothing. It acts like you didn't even click send a copy.
> They give up, click the X to exit out, it asks if they want to save
changes
> they click yes/no (whatever, doesn't seem to matter) and then the email
> appears new, unsent in their inbox, it's not in sent, outbox or in drafts,
> just in their inbox.
>
>
> "Suzanne S. Barnhill" <[email protected]> wrote in message
> news:[email protected]...
> > "Sending" an email just sends it to the Outbox. Unless you have your
mail
> > client configured to send messages immediately (which I consider an
> > invitation to disaster), the message won't actually be sent until you
Send
> > from the mail client.
> >
> > --
> > Suzanne S. Barnhill
> > Microsoft MVP (Word)
> > Words into Type
> > Fairhope, Alabama USA
> > Word MVP FAQ site: http://word.mvps.org
> > Email cannot be acknowledged; please post all follow-ups to the
newsgroup
> > so
> > all may benefit.
> >
> > "Scott McDonald" <[email protected]> wrote in message
> > news:[email protected]...
> >> I have a few users who have a problem with sending emails from within
> > word,
> >> excel etc. If they are in the document in question and click the email
> >> button, add the "to" address then click send it just sits there,
nothing
> >> happens, they exit out of the document and select save when prompted,
> >> a copy of the email/document ends up in their inbox and the email was
> > never
> >> sent.
> >>
> >> Anyone know why?
> >>
> >> Thanks!
> >>
> >> Scott
> >>
> >>
> >
>
>

suggestions?

"Suzanne S. Barnhill" <[email protected]> wrote in message
news:%[email protected]...
> This does seem very bizarre. I've seen similar reports before, but I can't
> find anything in the MSKB that addresses it.
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
> Word MVP FAQ site: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the newsgroup
> so
> all may benefit.
>
> "Scott McDonald" <[email protected]> wrote in message
> news:%[email protected]...
>> I know that and I don't think that has anything to do with the problem.
>> These users can open up word, type some sentences, click the "email" icon
> in
>> word type in an address to send the email to, then click "send a copy"
>> and
>> nothing happens; nothing. It acts like you didn't even click send a copy.
>> They give up, click the X to exit out, it asks if they want to save
> changes
>> they click yes/no (whatever, doesn't seem to matter) and then the email
>> appears new, unsent in their inbox, it's not in sent, outbox or in
>> drafts,
>> just in their inbox.
>>
>>
>> "Suzanne S. Barnhill" <[email protected]> wrote in message
>> news:[email protected]...
>> > "Sending" an email just sends it to the Outbox. Unless you have your
> mail
>> > client configured to send messages immediately (which I consider an
>> > invitation to disaster), the message won't actually be sent until you
> Send
>> > from the mail client.
>> >
>> > --
>> > Suzanne S. Barnhill
>> > Microsoft MVP (Word)
>> > Words into Type
>> > Fairhope, Alabama USA
>> > Word MVP FAQ site: http://word.mvps.org
>> > Email cannot be acknowledged; please post all follow-ups to the
> newsgroup
>> > so
>> > all may benefit.
>> >
>> > "Scott McDonald" <[email protected]> wrote in message
>> > news:[email protected]...
>> >> I have a few users who have a problem with sending emails from within
>> > word,
>> >> excel etc. If they are in the document in question and click the email
>> >> button, add the "to" address then click send it just sits there,
> nothing
>> >> happens, they exit out of the document and select save when prompted,
>> >> a copy of the email/document ends up in their inbox and the email was
>> > never
>> >> sent.
>> >>
>> >> Anyone know why?
>> >>
>> >> Thanks!
>> >>
>> >> Scott
>> >>
>> >>
>> >
>>
>>
>

If I had any, I would have offered them. I can't believe that in the six
other NGs you're posting to there isn't someone who has some ideas.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Scott McDonald" <[email protected]> wrote in message
news:[email protected]...
> suggestions?
>
> "Suzanne S. Barnhill" <[email protected]> wrote in message
> news:%[email protected]...
> > This does seem very bizarre. I've seen similar reports before, but I
can't
> > find anything in the MSKB that addresses it.
> >
> > --
> > Suzanne S. Barnhill
> > Microsoft MVP (Word)
> > Words into Type
> > Fairhope, Alabama USA
> > Word MVP FAQ site: http://word.mvps.org
> > Email cannot be acknowledged; please post all follow-ups to the
newsgroup
> > so
> > all may benefit.
> >
> > "Scott McDonald" <[email protected]> wrote in message
> > news:%[email protected]...
> >> I know that and I don't think that has anything to do with the problem.
> >> These users can open up word, type some sentences, click the "email"
icon
> > in
> >> word type in an address to send the email to, then click "send a copy"
> >> and
> >> nothing happens; nothing. It acts like you didn't even click send a
copy.
> >> They give up, click the X to exit out, it asks if they want to save
> > changes
> >> they click yes/no (whatever, doesn't seem to matter) and then the email
> >> appears new, unsent in their inbox, it's not in sent, outbox or in
> >> drafts,
> >> just in their inbox.
> >>
> >>
> >> "Suzanne S. Barnhill" <[email protected]> wrote in message
> >> news:[email protected]...
> >> > "Sending" an email just sends it to the Outbox. Unless you have your
> > mail
> >> > client configured to send messages immediately (which I consider an
> >> > invitation to disaster), the message won't actually be sent until you
> > Send
> >> > from the mail client.
> >> >
> >> > --
> >> > Suzanne S. Barnhill
> >> > Microsoft MVP (Word)
> >> > Words into Type
> >> > Fairhope, Alabama USA
> >> > Word MVP FAQ site: http://word.mvps.org
> >> > Email cannot be acknowledged; please post all follow-ups to the
> > newsgroup
> >> > so
> >> > all may benefit.
> >> >
> >> > "Scott McDonald" <[email protected]> wrote in message
> >> > news:[email protected]...
> >> >> I have a few users who have a problem with sending emails from
within
> >> > word,
> >> >> excel etc. If they are in the document in question and click the
email
> >> >> button, add the "to" address then click send it just sits there,
> > nothing
> >> >> happens, they exit out of the document and select save when
prompted,
> >> >> a copy of the email/document ends up in their inbox and the email
was
> >> > never
> >> >> sent.
> >> >>
> >> >> Anyone know why?
> >> >>
> >> >> Thanks!
> >> >>
> >> >> Scott
> >> >>
> >> >>
> >> >
> >>
> >>
> >
>
>

A couple of suggestions. First, make sure Outlook is the default email
client. To do that open IE's properties (Tools, Internet Options) and look
in the Programs tab.

Second, if that's set the poster can try first running the fixmapi.exe
utility and if that doesn't help they can try the Office repair from either
Help, Detect and Repair or the repair function in Add/Remove Programs in the
Control Panel.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Suzanne S. Barnhill" <[email protected]> wrote in message
news:%[email protected]...
> If I had any, I would have offered them. I can't believe that in the six
> other NGs you're posting to there isn't someone who has some ideas.
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
> Word MVP FAQ site: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the newsgroup
> so
> all may benefit.

tell me about it :-) I posted to one a few times before, never got a
response so though I know it's not appreciated to post in a bunch, I thought
that was the only thing left, at least this time there's been a response so
I guess it worked :-)

"Suzanne S. Barnhill" <[email protected]> wrote in message
news:%[email protected]...
> If I had any, I would have offered them. I can't believe that in the six
> other NGs you're posting to there isn't someone who has some ideas.
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
> Word MVP FAQ site: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the newsgroup
> so
> all may benefit.
>
> "Scott McDonald" <[email protected]> wrote in message
> news:[email protected]...
>> suggestions?
>>
>> "Suzanne S. Barnhill" <[email protected]> wrote in message
>> news:%[email protected]...
>> > This does seem very bizarre. I've seen similar reports before, but I
> can't
>> > find anything in the MSKB that addresses it.
>> >
>> > --
>> > Suzanne S. Barnhill
>> > Microsoft MVP (Word)
>> > Words into Type
>> > Fairhope, Alabama USA
>> > Word MVP FAQ site: http://word.mvps.org
>> > Email cannot be acknowledged; please post all follow-ups to the
> newsgroup
>> > so
>> > all may benefit.
>> >
>> > "Scott McDonald" <[email protected]> wrote in message
>> > news:%[email protected]...
>> >> I know that and I don't think that has anything to do with the
>> >> problem.
>> >> These users can open up word, type some sentences, click the "email"
> icon
>> > in
>> >> word type in an address to send the email to, then click "send a copy"
>> >> and
>> >> nothing happens; nothing. It acts like you didn't even click send a
> copy.
>> >> They give up, click the X to exit out, it asks if they want to save
>> > changes
>> >> they click yes/no (whatever, doesn't seem to matter) and then the
>> >> email
>> >> appears new, unsent in their inbox, it's not in sent, outbox or in
>> >> drafts,
>> >> just in their inbox.
>> >>
>> >>
>> >> "Suzanne S. Barnhill" <[email protected]> wrote in message
>> >> news:[email protected]...
>> >> > "Sending" an email just sends it to the Outbox. Unless you have your
>> > mail
>> >> > client configured to send messages immediately (which I consider an
>> >> > invitation to disaster), the message won't actually be sent until
>> >> > you
>> > Send
>> >> > from the mail client.
>> >> >
>> >> > --
>> >> > Suzanne S. Barnhill
>> >> > Microsoft MVP (Word)
>> >> > Words into Type
>> >> > Fairhope, Alabama USA
>> >> > Word MVP FAQ site: http://word.mvps.org
>> >> > Email cannot be acknowledged; please post all follow-ups to the
>> > newsgroup
>> >> > so
>> >> > all may benefit.
>> >> >
>> >> > "Scott McDonald" <[email protected]> wrote in message
>> >> > news:[email protected]...
>> >> >> I have a few users who have a problem with sending emails from
> within
>> >> > word,
>> >> >> excel etc. If they are in the document in question and click the
> email
>> >> >> button, add the "to" address then click send it just sits there,
>> > nothing
>> >> >> happens, they exit out of the document and select save when
> prompted,
>> >> >> a copy of the email/document ends up in their inbox and the email
> was
>> >> > never
>> >> >> sent.
>> >> >>
>> >> >> Anyone know why?
>> >> >>
>> >> >> Thanks!
>> >> >>
>> >> >> Scott
>> >> >>
>> >> >>
>> >> >
>> >>
>> >>
>> >
>>
>>
>

I tried this on two machines that were having this issue and it didn't do
anyting...

If anyone has any other ideas I would appreciate it.

Thanks!

Scott

"Ken Slovak - [MVP - Outlook]" <[email protected]> wrote in message
news:[email protected]...
>A couple of suggestions. First, make sure Outlook is the default email
>client. To do that open IE's properties (Tools, Internet Options) and look
>in the Programs tab.
>
> Second, if that's set the poster can try first running the fixmapi.exe
> utility and if that doesn't help they can try the Office repair from
> either Help, Detect and Repair or the repair function in Add/Remove
> Programs in the Control Panel.
>
> --
> Ken Slovak
> [MVP - Outlook]
> http://www.slovaktech.com
> Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
> Reminder Manager, Extended Reminders, Attachment Options
> http://www.slovaktech.com/products.htm
>
>
> "Suzanne S. Barnhill" <[email protected]> wrote in message
> news:%[email protected]...
>> If I had any, I would have offered them. I can't believe that in the six
>> other NGs you're posting to there isn't someone who has some ideas.
>>
>> --
>> Suzanne S. Barnhill
>> Microsoft MVP (Word)
>> Words into Type
>> Fairhope, Alabama USA
>> Word MVP FAQ site: http://word.mvps.org
>> Email cannot be acknowledged; please post all follow-ups to the newsgroup
>> so
>> all may benefit.
>

Does the document send if you use the keyboard shortcut (Alt+S) to send? If
so, it's a bug that affects just a few people - so few that MS can't track
down the cause. It's apparently related to one of the programs installed on
the computer - I've experienced it on some of my installs.

Saving to the inbox is normal behavior when you save a draft created from
another program. The users can open it and click send to send it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote-tips.net/


"Scott McDonald" <[email protected]> wrote in message
news:[email protected]...
>I have a few users who have a problem with sending emails from within word,
> excel etc. If they are in the document in question and click the email
> button, add the "to" address then click send it just sits there, nothing
> happens, they exit out of the document and select save when prompted,
> a copy of the email/document ends up in their inbox and the email was
> never sent.
>
> Anyone know why?
>
> Thanks!
>
> Scott
>

"Scott McDonald" <[email protected]> wrote in message
news:[email protected]...
>I have a few users who have a problem with sending emails from within word,
> excel etc. If they are in the document in question and click the email
> button, add the "to" address then click send it just sits there, nothing
> happens, they exit out of the document and select save when prompted,
> a copy of the email/document ends up in their inbox and the email was
> never sent.
>
> Anyone know why?
>
> Thanks!
>
> Scott
>