OK - I am trying to track data that keeps track of how long an event took.
For example - a typical data point would be customer hold times on the
phone. I would like to track that the Highest Hold time of the day was in
this format:
00:01:26
Which should represent that the hold time was 1 minute and 26 seconds.
No matter how I have tried to format this data, Excel is trying to interpret
this as the time of the day, not a length of time. So for Excel, it think
what I have entered is 12:01:26 AM. When in actuality - this could have
occurred at 9:00 AM or some other time of day.
I can get it to display without the AM/PM but Excel still interprets this as
actual time and not length of time.
That would be fine except I wish to then be able to graph this time over a
few quarters. and Excel is not doing what I want then.
Is there some way to force Excel to understand that this entry is not the
actual time but a length of time?
Thanks,
--
Glenn
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