Excel Crash - Help!

Multiple users here have this same problem that whenever they open a
particular Excel file, it gives them a "Send Report Error." Weird thing about
it is it doesnt
happen in all their Excel files, only happens to some of them. Also tried
opening
the very same file/s they are having problems with on my machine and it worked
fine.
I have patched Office (SP2), updated Acrobat Reader, updated signatures,
uninstalled/reinstalled Office, and done all the possible troubleshooting on
these machines but still error occurs.

Any help appreciated, thanks!

Isolate the problem as best you can...........separate the Network from the
Files from the Computers..........move the files about on Jump Drives to help
with this........list specific arrangements where the problem exists and
where it don't......may be a bad leg on the Net, or directory..........

hth
Vaya con Dios,
Chuck, CABGx3



"Delbert" wrote:

> Multiple users here have this same problem that whenever they open a
> particular Excel file, it gives them a "Send Report Error." Weird thing about
> it is it doesnt
> happen in all their Excel files, only happens to some of them. Also tried
> opening
> the very same file/s they are having problems with on my machine and it worked
> fine.
> I have patched Office (SP2), updated Acrobat Reader, updated signatures,
> uninstalled/reinstalled Office, and done all the possible troubleshooting on
> these machines but still error occurs.
>
> Any help appreciated, thanks!
>

Thanks for your input but all these are not rectifiable since I have opened
the very same files that they are having problems with into another system
and it work fine. They can somehow open other excel spreasheets fine on the
very same network folder where the problematic files are located so it's
telling us that it has nothing to do with the network/directory. I appreciate
the response though....


"CLR" wrote:

> Isolate the problem as best you can...........separate the Network from the
> Files from the Computers..........move the files about on Jump Drives to help
> with this........list specific arrangements where the problem exists and
> where it don't......may be a bad leg on the Net, or directory..........
>
> hth
> Vaya con Dios,
> Chuck, CABGx3
>
>
>
> "Delbert" wrote:
>
> > Multiple users here have this same problem that whenever they open a
> > particular Excel file, it gives them a "Send Report Error." Weird thing about
> > it is it doesnt
> > happen in all their Excel files, only happens to some of them. Also tried
> > opening
> > the very same file/s they are having problems with on my machine and it worked
> > fine.
> > I have patched Office (SP2), updated Acrobat Reader, updated signatures,
> > uninstalled/reinstalled Office, and done all the possible troubleshooting on
> > these machines but still error occurs.
> >
> > Any help appreciated, thanks!
> >

Is there anything in common with the files that cause the problems?.....such
as a similar format, same macros, etc etc?

Vaya con Dios,
Chuck, CABGx3


"Delbert" <[email protected]> wrote in message
news:[email protected]...
> Thanks for your input but all these are not rectifiable since I have
opened
> the very same files that they are having problems with into another system
> and it work fine. They can somehow open other excel spreasheets fine on
the
> very same network folder where the problematic files are located so it's
> telling us that it has nothing to do with the network/directory. I
appreciate
> the response though....
>
>
> "CLR" wrote:
>
> > Isolate the problem as best you can...........separate the Network from
the
> > Files from the Computers..........move the files about on Jump Drives to
help
> > with this........list specific arrangements where the problem exists and
> > where it don't......may be a bad leg on the Net, or directory..........
> >
> > hth
> > Vaya con Dios,
> > Chuck, CABGx3
> >
> >
> >
> > "Delbert" wrote:
> >
> > > Multiple users here have this same problem that whenever they open a
> > > particular Excel file, it gives them a "Send Report Error." Weird
thing about
> > > it is it doesnt
> > > happen in all their Excel files, only happens to some of them. Also
tried
> > > opening
> > > the very same file/s they are having problems with on my machine and
it worked
> > > fine.
> > > I have patched Office (SP2), updated Acrobat Reader, updated
signatures,
> > > uninstalled/reinstalled Office, and done all the possible
troubleshooting on
> > > these machines but still error occurs.
> > >
> > > Any help appreciated, thanks!
> > >

The only common set on these files are their macros imbedded. Other than that
all of their settings and format are different. We've also tried changing
their macro settings from it's original excel files and had the author of
these files do this for us - still error exist.

Thanks.

"CLR" wrote:

> Is there anything in common with the files that cause the problems?.....such
> as a similar format, same macros, etc etc?
>
> Vaya con Dios,
> Chuck, CABGx3
>
>
> "Delbert" <[email protected]> wrote in message
> news:[email protected]...
> > Thanks for your input but all these are not rectifiable since I have
> opened
> > the very same files that they are having problems with into another system
> > and it work fine. They can somehow open other excel spreasheets fine on
> the
> > very same network folder where the problematic files are located so it's
> > telling us that it has nothing to do with the network/directory. I
> appreciate
> > the response though....
> >
> >
> > "CLR" wrote:
> >
> > > Isolate the problem as best you can...........separate the Network from
> the
> > > Files from the Computers..........move the files about on Jump Drives to
> help
> > > with this........list specific arrangements where the problem exists and
> > > where it don't......may be a bad leg on the Net, or directory..........
> > >
> > > hth
> > > Vaya con Dios,
> > > Chuck, CABGx3
> > >
> > >
> > >
> > > "Delbert" wrote:
> > >
> > > > Multiple users here have this same problem that whenever they open a
> > > > particular Excel file, it gives them a "Send Report Error." Weird
> thing about
> > > > it is it doesnt
> > > > happen in all their Excel files, only happens to some of them. Also
> tried
> > > > opening
> > > > the very same file/s they are having problems with on my machine and
> it worked
> > > > fine.
> > > > I have patched Office (SP2), updated Acrobat Reader, updated
> signatures,
> > > > uninstalled/reinstalled Office, and done all the possible
> troubleshooting on
> > > > these machines but still error occurs.
> > > >
> > > > Any help appreciated, thanks!
> > > >
>
>
>

Can you try this on the problem pc's?

Close excel
windows start button|Run
excel /safe
(hit enter)

Starting excel in safe mode disables lots of stuff (macros/addins/toolbars).

Then File|open the workbook

If excel crashes, maybe it's one of those addins/toolbars.

You can disable the addins that are in your XLStart folder and Tools|Addins to
start.

Chip Pearson has some notes on how to diagnose startup errors at:
http://www.cpearson.com/excel/StartupErrors.htm

And Jan Karel Pieterse has more notes at:
http://www.jkp-ads.com/Articles/StartupProblems.htm

====
You could see if its the toolbar file, by:
close excel
windows search
search for *.xlb
(in hidden folders for hidden files, too)

Rename all the *.xlb files you find to *.xlbOLD

Then restart excel and see if that helps.

If it does, then rebuild any customized changes to the toolbar at your
convenience.

If it doesn't, then close excel and rename all those *.xlbOLD back to *.xlb.

====

And since it's only happening on a few (assuming the same version of excel),
maybe you can use:
help|detect and repair (if that's available in your version)

or even reinstalling excel on those pc's would help.


Delbert wrote:
>
> The only common set on these files are their macros imbedded. Other than that
> all of their settings and format are different. We've also tried changing
> their macro settings from it's original excel files and had the author of
> these files do this for us - still error exist.
>
> Thanks.
>
> "CLR" wrote:
>
> > Is there anything in common with the files that cause the problems?.....such
> > as a similar format, same macros, etc etc?
> >
> > Vaya con Dios,
> > Chuck, CABGx3
> >
> >
> > "Delbert" <[email protected]> wrote in message
> > news:[email protected]...
> > > Thanks for your input but all these are not rectifiable since I have
> > opened
> > > the very same files that they are having problems with into another system
> > > and it work fine. They can somehow open other excel spreasheets fine on
> > the
> > > very same network folder where the problematic files are located so it's
> > > telling us that it has nothing to do with the network/directory. I
> > appreciate
> > > the response though....
> > >
> > >
> > > "CLR" wrote:
> > >
> > > > Isolate the problem as best you can...........separate the Network from
> > the
> > > > Files from the Computers..........move the files about on Jump Drives to
> > help
> > > > with this........list specific arrangements where the problem exists and
> > > > where it don't......may be a bad leg on the Net, or directory..........
> > > >
> > > > hth
> > > > Vaya con Dios,
> > > > Chuck, CABGx3
> > > >
> > > >
> > > >
> > > > "Delbert" wrote:
> > > >
> > > > > Multiple users here have this same problem that whenever they open a
> > > > > particular Excel file, it gives them a "Send Report Error." Weird
> > thing about
> > > > > it is it doesnt
> > > > > happen in all their Excel files, only happens to some of them. Also
> > tried
> > > > > opening
> > > > > the very same file/s they are having problems with on my machine and
> > it worked
> > > > > fine.
> > > > > I have patched Office (SP2), updated Acrobat Reader, updated
> > signatures,
> > > > > uninstalled/reinstalled Office, and done all the possible
> > troubleshooting on
> > > > > these machines but still error occurs.
> > > > >
> > > > > Any help appreciated, thanks!
> > > > >
> >
> >
> >

--

Dave Peterson

Maybe with security setting high, try to open one of the errant files
without enabling the macros....just to see if that can be identified as
where the problem is.....if so, then the macros can be enabled/disabled one
at a time until the culprit is found.

Vaya con Dios,
Chuck, CABGx3



"Delbert" <[email protected]> wrote in message
news:[email protected]...
> The only common set on these files are their macros imbedded. Other than
that
> all of their settings and format are different. We've also tried changing
> their macro settings from it's original excel files and had the author of
> these files do this for us - still error exist.
>
> Thanks.
>
> "CLR" wrote:
>
> > Is there anything in common with the files that cause the
problems?.....such
> > as a similar format, same macros, etc etc?
> >
> > Vaya con Dios,
> > Chuck, CABGx3
> >
> >
> > "Delbert" <[email protected]> wrote in message
> > news:[email protected]...
> > > Thanks for your input but all these are not rectifiable since I have
> > opened
> > > the very same files that they are having problems with into another
system
> > > and it work fine. They can somehow open other excel spreasheets fine
on
> > the
> > > very same network folder where the problematic files are located so
it's
> > > telling us that it has nothing to do with the network/directory. I
> > appreciate
> > > the response though....
> > >
> > >
> > > "CLR" wrote:
> > >
> > > > Isolate the problem as best you can...........separate the Network
from
> > the
> > > > Files from the Computers..........move the files about on Jump
Drives to
> > help
> > > > with this........list specific arrangements where the problem exists
and
> > > > where it don't......may be a bad leg on the Net, or
directory..........
> > > >
> > > > hth
> > > > Vaya con Dios,
> > > > Chuck, CABGx3
> > > >
> > > >
> > > >
> > > > "Delbert" wrote:
> > > >
> > > > > Multiple users here have this same problem that whenever they open
a
> > > > > particular Excel file, it gives them a "Send Report Error." Weird
> > thing about
> > > > > it is it doesnt
> > > > > happen in all their Excel files, only happens to some of them.
Also
> > tried
> > > > > opening
> > > > > the very same file/s they are having problems with on my machine
and
> > it worked
> > > > > fine.
> > > > > I have patched Office (SP2), updated Acrobat Reader, updated
> > signatures,
> > > > > uninstalled/reinstalled Office, and done all the possible
> > troubleshooting on
> > > > > these machines but still error occurs.
> > > > >
> > > > > Any help appreciated, thanks!
> > > > >
> >
> >
> >

Thanks for your input Dave P. - I have tried your suggestions just now and
still the error occurs. All addins are disabled but still did not rectify
this issue. Also checked for xlb's but none found on the system. I already
tried detect/repair and reinstalled excel but those didnt help either. It's
not a corruption with these files since other users can open it on another pc
nor a corrupted system since they can open other excel sheets just fine. I've
also updated into the latest patch SP2 for their office but also no luck!

I have made a temp workaround for these folks and had copied the very same
file into that same path, renamed it and so far it's working for them.

But I'm afraid that these copied files might fail also in the future. Any
other ideas? I am stomped!



"Dave Peterson" wrote:

> Can you try this on the problem pc's?
>
> Close excel
> windows start button|Run
> excel /safe
> (hit enter)
>
> Starting excel in safe mode disables lots of stuff (macros/addins/toolbars).
>
> Then File|open the workbook
>
> If excel crashes, maybe it's one of those addins/toolbars.
>
> You can disable the addins that are in your XLStart folder and Tools|Addins to
> start.
>
> Chip Pearson has some notes on how to diagnose startup errors at:
> http://www.cpearson.com/excel/StartupErrors.htm
>
> And Jan Karel Pieterse has more notes at:
> http://www.jkp-ads.com/Articles/StartupProblems.htm
>
> ====
> You could see if its the toolbar file, by:
> close excel
> windows search
> search for *.xlb
> (in hidden folders for hidden files, too)
>
> Rename all the *.xlb files you find to *.xlbOLD
>
> Then restart excel and see if that helps.
>
> If it does, then rebuild any customized changes to the toolbar at your
> convenience.
>
> If it doesn't, then close excel and rename all those *.xlbOLD back to *.xlb.
>
> ====
>
> And since it's only happening on a few (assuming the same version of excel),
> maybe you can use:
> help|detect and repair (if that's available in your version)
>
> or even reinstalling excel on those pc's would help.
>
>
> Delbert wrote:
> >
> > The only common set on these files are their macros imbedded. Other than that
> > all of their settings and format are different. We've also tried changing
> > their macro settings from it's original excel files and had the author of
> > these files do this for us - still error exist.
> >
> > Thanks.
> >
> > "CLR" wrote:
> >
> > > Is there anything in common with the files that cause the problems?.....such
> > > as a similar format, same macros, etc etc?
> > >
> > > Vaya con Dios,
> > > Chuck, CABGx3
> > >
> > >
> > > "Delbert" <[email protected]> wrote in message
> > > news:[email protected]...
> > > > Thanks for your input but all these are not rectifiable since I have
> > > opened
> > > > the very same files that they are having problems with into another system
> > > > and it work fine. They can somehow open other excel spreasheets fine on
> > > the
> > > > very same network folder where the problematic files are located so it's
> > > > telling us that it has nothing to do with the network/directory. I
> > > appreciate
> > > > the response though....
> > > >
> > > >
> > > > "CLR" wrote:
> > > >
> > > > > Isolate the problem as best you can...........separate the Network from
> > > the
> > > > > Files from the Computers..........move the files about on Jump Drives to
> > > help
> > > > > with this........list specific arrangements where the problem exists and
> > > > > where it don't......may be a bad leg on the Net, or directory..........
> > > > >
> > > > > hth
> > > > > Vaya con Dios,
> > > > > Chuck, CABGx3
> > > > >
> > > > >
> > > > >
> > > > > "Delbert" wrote:
> > > > >
> > > > > > Multiple users here have this same problem that whenever they open a
> > > > > > particular Excel file, it gives them a "Send Report Error." Weird
> > > thing about
> > > > > > it is it doesnt
> > > > > > happen in all their Excel files, only happens to some of them. Also
> > > tried
> > > > > > opening
> > > > > > the very same file/s they are having problems with on my machine and
> > > it worked
> > > > > > fine.
> > > > > > I have patched Office (SP2), updated Acrobat Reader, updated
> > > signatures,
> > > > > > uninstalled/reinstalled Office, and done all the possible
> > > troubleshooting on
> > > > > > these machines but still error occurs.
> > > > > >
> > > > > > Any help appreciated, thanks!
> > > > > >
> > >
> > >
> > >
>
> --
>
> Dave Peterson
>

When I open these files and answered to the prompt where it questioned me if
I want to update links - per user they normally click on "Dont Update" and it
worked that way - it then crashes right away. Excel is not asking me to
disable/enable the macros at startup so I'm not sure which option are you
referring to?

Thanks.

"CLR" wrote:

> Maybe with security setting high, try to open one of the errant files
> without enabling the macros....just to see if that can be identified as
> where the problem is.....if so, then the macros can be enabled/disabled one
> at a time until the culprit is found.
>
> Vaya con Dios,
> Chuck, CABGx3
>
>
>
> "Delbert" <[email protected]> wrote in message
> news:[email protected]...
> > The only common set on these files are their macros imbedded. Other than
> that
> > all of their settings and format are different. We've also tried changing
> > their macro settings from it's original excel files and had the author of
> > these files do this for us - still error exist.
> >
> > Thanks.
> >
> > "CLR" wrote:
> >
> > > Is there anything in common with the files that cause the
> problems?.....such
> > > as a similar format, same macros, etc etc?
> > >
> > > Vaya con Dios,
> > > Chuck, CABGx3
> > >
> > >
> > > "Delbert" <[email protected]> wrote in message
> > > news:[email protected]...
> > > > Thanks for your input but all these are not rectifiable since I have
> > > opened
> > > > the very same files that they are having problems with into another
> system
> > > > and it work fine. They can somehow open other excel spreasheets fine
> on
> > > the
> > > > very same network folder where the problematic files are located so
> it's
> > > > telling us that it has nothing to do with the network/directory. I
> > > appreciate
> > > > the response though....
> > > >
> > > >
> > > > "CLR" wrote:
> > > >
> > > > > Isolate the problem as best you can...........separate the Network
> from
> > > the
> > > > > Files from the Computers..........move the files about on Jump
> Drives to
> > > help
> > > > > with this........list specific arrangements where the problem exists
> and
> > > > > where it don't......may be a bad leg on the Net, or
> directory..........
> > > > >
> > > > > hth
> > > > > Vaya con Dios,
> > > > > Chuck, CABGx3
> > > > >
> > > > >
> > > > >
> > > > > "Delbert" wrote:
> > > > >
> > > > > > Multiple users here have this same problem that whenever they open
> a
> > > > > > particular Excel file, it gives them a "Send Report Error." Weird
> > > thing about
> > > > > > it is it doesnt
> > > > > > happen in all their Excel files, only happens to some of them.
> Also
> > > tried
> > > > > > opening
> > > > > > the very same file/s they are having problems with on my machine
> and
> > > it worked
> > > > > > fine.
> > > > > > I have patched Office (SP2), updated Acrobat Reader, updated
> > > signatures,
> > > > > > uninstalled/reinstalled Office, and done all the possible
> > > troubleshooting on
> > > > > > these machines but still error occurs.
> > > > > >
> > > > > > Any help appreciated, thanks!
> > > > > >
> > >
> > >
> > >
>
>
>

You must first re-set your security setting on one of the machines having
toruble.........it varies depending on which version of Excel you're
using......in XL97, it's Tools > Options > GeneralTab > uncheck "Macro virus
protection".....in others I think it's Tools > Macro > Security......

Also, is there any commonality of Excel Version numbers on the good/bad
machines, and/or AntiVirus software?

Vaya con Dios,
Chuck, CABGx3




"Delbert" <[email protected]> wrote in message
news:[email protected]...
> When I open these files and answered to the prompt where it questioned me
if
> I want to update links - per user they normally click on "Dont Update" and
it
> worked that way - it then crashes right away. Excel is not asking me to
> disable/enable the macros at startup so I'm not sure which option are you
> referring to?
>
> Thanks.
>
> "CLR" wrote:
>
> > Maybe with security setting high, try to open one of the errant files
> > without enabling the macros....just to see if that can be identified as
> > where the problem is.....if so, then the macros can be enabled/disabled
one
> > at a time until the culprit is found.
> >
> > Vaya con Dios,
> > Chuck, CABGx3
> >
> >
> >
> > "Delbert" <[email protected]> wrote in message
> > news:[email protected]...
> > > The only common set on these files are their macros imbedded. Other
than
> > that
> > > all of their settings and format are different. We've also tried
changing
> > > their macro settings from it's original excel files and had the author
of
> > > these files do this for us - still error exist.
> > >
> > > Thanks.
> > >
> > > "CLR" wrote:
> > >
> > > > Is there anything in common with the files that cause the
> > problems?.....such
> > > > as a similar format, same macros, etc etc?
> > > >
> > > > Vaya con Dios,
> > > > Chuck, CABGx3
> > > >
> > > >
> > > > "Delbert" <[email protected]> wrote in message
> > > > news:[email protected]...
> > > > > Thanks for your input but all these are not rectifiable since I
have
> > > > opened
> > > > > the very same files that they are having problems with into
another
> > system
> > > > > and it work fine. They can somehow open other excel spreasheets
fine
> > on
> > > > the
> > > > > very same network folder where the problematic files are located
so
> > it's
> > > > > telling us that it has nothing to do with the network/directory. I
> > > > appreciate
> > > > > the response though....
> > > > >
> > > > >
> > > > > "CLR" wrote:
> > > > >
> > > > > > Isolate the problem as best you can...........separate the
Network
> > from
> > > > the
> > > > > > Files from the Computers..........move the files about on Jump
> > Drives to
> > > > help
> > > > > > with this........list specific arrangements where the problem
exists
> > and
> > > > > > where it don't......may be a bad leg on the Net, or
> > directory..........
> > > > > >
> > > > > > hth
> > > > > > Vaya con Dios,
> > > > > > Chuck, CABGx3
> > > > > >
> > > > > >
> > > > > >
> > > > > > "Delbert" wrote:
> > > > > >
> > > > > > > Multiple users here have this same problem that whenever they
open
> > a
> > > > > > > particular Excel file, it gives them a "Send Report Error."
Weird
> > > > thing about
> > > > > > > it is it doesnt
> > > > > > > happen in all their Excel files, only happens to some of them.
> > Also
> > > > tried
> > > > > > > opening
> > > > > > > the very same file/s they are having problems with on my
machine
> > and
> > > > it worked
> > > > > > > fine.
> > > > > > > I have patched Office (SP2), updated Acrobat Reader, updated
> > > > signatures,
> > > > > > > uninstalled/reinstalled Office, and done all the possible
> > > > troubleshooting on
> > > > > > > these machines but still error occurs.
> > > > > > >
> > > > > > > Any help appreciated, thanks!
> > > > > > >
> > > >
> > > >
> > > >
> >
> >
> >

I don't have anything.

Delbert wrote:
>
> Thanks for your input Dave P. - I have tried your suggestions just now and
> still the error occurs. All addins are disabled but still did not rectify
> this issue. Also checked for xlb's but none found on the system. I already
> tried detect/repair and reinstalled excel but those didnt help either. It's
> not a corruption with these files since other users can open it on another pc
> nor a corrupted system since they can open other excel sheets just fine. I've
> also updated into the latest patch SP2 for their office but also no luck!
>
> I have made a temp workaround for these folks and had copied the very same
> file into that same path, renamed it and so far it's working for them.
>
> But I'm afraid that these copied files might fail also in the future. Any
> other ideas? I am stomped!
>
> "Dave Peterson" wrote:
>
> > Can you try this on the problem pc's?
> >
> > Close excel
> > windows start button|Run
> > excel /safe
> > (hit enter)
> >
> > Starting excel in safe mode disables lots of stuff (macros/addins/toolbars).
> >
> > Then File|open the workbook
> >
> > If excel crashes, maybe it's one of those addins/toolbars.
> >
> > You can disable the addins that are in your XLStart folder and Tools|Addins to
> > start.
> >
> > Chip Pearson has some notes on how to diagnose startup errors at:
> > http://www.cpearson.com/excel/StartupErrors.htm
> >
> > And Jan Karel Pieterse has more notes at:
> > http://www.jkp-ads.com/Articles/StartupProblems.htm
> >
> > ====
> > You could see if its the toolbar file, by:
> > close excel
> > windows search
> > search for *.xlb
> > (in hidden folders for hidden files, too)
> >
> > Rename all the *.xlb files you find to *.xlbOLD
> >
> > Then restart excel and see if that helps.
> >
> > If it does, then rebuild any customized changes to the toolbar at your
> > convenience.
> >
> > If it doesn't, then close excel and rename all those *.xlbOLD back to *.xlb.
> >
> > ====
> >
> > And since it's only happening on a few (assuming the same version of excel),
> > maybe you can use:
> > help|detect and repair (if that's available in your version)
> >
> > or even reinstalling excel on those pc's would help.
> >
> >
> > Delbert wrote:
> > >
> > > The only common set on these files are their macros imbedded. Other than that
> > > all of their settings and format are different. We've also tried changing
> > > their macro settings from it's original excel files and had the author of
> > > these files do this for us - still error exist.
> > >
> > > Thanks.
> > >
> > > "CLR" wrote:
> > >
> > > > Is there anything in common with the files that cause the problems?.....such
> > > > as a similar format, same macros, etc etc?
> > > >
> > > > Vaya con Dios,
> > > > Chuck, CABGx3
> > > >
> > > >
> > > > "Delbert" <[email protected]> wrote in message
> > > > news:[email protected]...
> > > > > Thanks for your input but all these are not rectifiable since I have
> > > > opened
> > > > > the very same files that they are having problems with into another system
> > > > > and it work fine. They can somehow open other excel spreasheets fine on
> > > > the
> > > > > very same network folder where the problematic files are located so it's
> > > > > telling us that it has nothing to do with the network/directory. I
> > > > appreciate
> > > > > the response though....
> > > > >
> > > > >
> > > > > "CLR" wrote:
> > > > >
> > > > > > Isolate the problem as best you can...........separate the Network from
> > > > the
> > > > > > Files from the Computers..........move the files about on Jump Drives to
> > > > help
> > > > > > with this........list specific arrangements where the problem exists and
> > > > > > where it don't......may be a bad leg on the Net, or directory..........
> > > > > >
> > > > > > hth
> > > > > > Vaya con Dios,
> > > > > > Chuck, CABGx3
> > > > > >
> > > > > >
> > > > > >
> > > > > > "Delbert" wrote:
> > > > > >
> > > > > > > Multiple users here have this same problem that whenever they open a
> > > > > > > particular Excel file, it gives them a "Send Report Error." Weird
> > > > thing about
> > > > > > > it is it doesnt
> > > > > > > happen in all their Excel files, only happens to some of them. Also
> > > > tried
> > > > > > > opening
> > > > > > > the very same file/s they are having problems with on my machine and
> > > > it worked
> > > > > > > fine.
> > > > > > > I have patched Office (SP2), updated Acrobat Reader, updated
> > > > signatures,
> > > > > > > uninstalled/reinstalled Office, and done all the possible
> > > > troubleshooting on
> > > > > > > these machines but still error occurs.
> > > > > > >
> > > > > > > Any help appreciated, thanks!
> > > > > > >
> > > >
> > > >
> > > >
> >
> > --
> >
> > Dave Peterson
> >

--

Dave Peterson

Copy one or more of the problem files to a special directory.

See if the same problems exist with the copies.

If not, delete the originals and copy the copies back to the original spots using the Save As feature, not the Windows Explorer.

They are all running in Office 2003, some of them were previously upgraded
from Office 2k. I've tried configuring the macros under security but also
didnt help.

We're using McAfee 8.0 Enterprise anti virus software. Why what's in your
mind?

Thanks.

"CLR" wrote:

> You must first re-set your security setting on one of the machines having
> toruble.........it varies depending on which version of Excel you're
> using......in XL97, it's Tools > Options > GeneralTab > uncheck "Macro virus
> protection".....in others I think it's Tools > Macro > Security......
>
> Also, is there any commonality of Excel Version numbers on the good/bad
> machines, and/or AntiVirus software?
>
> Vaya con Dios,
> Chuck, CABGx3
>
>
>
>
> "Delbert" <[email protected]> wrote in message
> news:[email protected]...
> > When I open these files and answered to the prompt where it questioned me
> if
> > I want to update links - per user they normally click on "Dont Update" and
> it
> > worked that way - it then crashes right away. Excel is not asking me to
> > disable/enable the macros at startup so I'm not sure which option are you
> > referring to?
> >
> > Thanks.
> >
> > "CLR" wrote:
> >
> > > Maybe with security setting high, try to open one of the errant files
> > > without enabling the macros....just to see if that can be identified as
> > > where the problem is.....if so, then the macros can be enabled/disabled
> one
> > > at a time until the culprit is found.
> > >
> > > Vaya con Dios,
> > > Chuck, CABGx3
> > >
> > >
> > >
> > > "Delbert" <[email protected]> wrote in message
> > > news:[email protected]...
> > > > The only common set on these files are their macros imbedded. Other
> than
> > > that
> > > > all of their settings and format are different. We've also tried
> changing
> > > > their macro settings from it's original excel files and had the author
> of
> > > > these files do this for us - still error exist.
> > > >
> > > > Thanks.
> > > >
> > > > "CLR" wrote:
> > > >
> > > > > Is there anything in common with the files that cause the
> > > problems?.....such
> > > > > as a similar format, same macros, etc etc?
> > > > >
> > > > > Vaya con Dios,
> > > > > Chuck, CABGx3
> > > > >
> > > > >
> > > > > "Delbert" <[email protected]> wrote in message
> > > > > news:[email protected]...
> > > > > > Thanks for your input but all these are not rectifiable since I
> have
> > > > > opened
> > > > > > the very same files that they are having problems with into
> another
> > > system
> > > > > > and it work fine. They can somehow open other excel spreasheets
> fine
> > > on
> > > > > the
> > > > > > very same network folder where the problematic files are located
> so
> > > it's
> > > > > > telling us that it has nothing to do with the network/directory. I
> > > > > appreciate
> > > > > > the response though....
> > > > > >
> > > > > >
> > > > > > "CLR" wrote:
> > > > > >
> > > > > > > Isolate the problem as best you can...........separate the
> Network
> > > from
> > > > > the
> > > > > > > Files from the Computers..........move the files about on Jump
> > > Drives to
> > > > > help
> > > > > > > with this........list specific arrangements where the problem
> exists
> > > and
> > > > > > > where it don't......may be a bad leg on the Net, or
> > > directory..........
> > > > > > >
> > > > > > > hth
> > > > > > > Vaya con Dios,
> > > > > > > Chuck, CABGx3
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > "Delbert" wrote:
> > > > > > >
> > > > > > > > Multiple users here have this same problem that whenever they
> open
> > > a
> > > > > > > > particular Excel file, it gives them a "Send Report Error."
> Weird
> > > > > thing about
> > > > > > > > it is it doesnt
> > > > > > > > happen in all their Excel files, only happens to some of them.
> > > Also
> > > > > tried
> > > > > > > > opening
> > > > > > > > the very same file/s they are having problems with on my
> machine
> > > and
> > > > > it worked
> > > > > > > > fine.
> > > > > > > > I have patched Office (SP2), updated Acrobat Reader, updated
> > > > > signatures,
> > > > > > > > uninstalled/reinstalled Office, and done all the possible
> > > > > troubleshooting on
> > > > > > > > these machines but still error occurs.
> > > > > > > >
> > > > > > > > Any help appreciated, thanks!
> > > > > > > >
> > > > >
> > > > >
> > > > >
> > >
> > >
> > >
>
>
>

>We're using McAfee 8.0 Enterprise anti virus software. Why what's in your
>mind?

Nothing special, I was just chasing any commonality betwinxt the good ones
and the bad......I think I would put a copy of the file on a Jump Drive and
walk it around to each computer and see how they react all to the exact same
copy......maybe it will filter something out that will point to the
blame.....

Vaya con Dios,
Chuck, CABGx3




"Delbert" <[email protected]> wrote in message
news:[email protected]...
> They are all running in Office 2003, some of them were previously upgraded
> from Office 2k. I've tried configuring the macros under security but also
> didnt help.
>
> We're using McAfee 8.0 Enterprise anti virus software. Why what's in your
> mind?
>
> Thanks.
>
> "CLR" wrote:
>
> > You must first re-set your security setting on one of the machines
having
> > toruble.........it varies depending on which version of Excel you're
> > using......in XL97, it's Tools > Options > GeneralTab > uncheck "Macro
virus
> > protection".....in others I think it's Tools > Macro > Security......
> >
> > Also, is there any commonality of Excel Version numbers on the good/bad
> > machines, and/or AntiVirus software?
> >
> > Vaya con Dios,
> > Chuck, CABGx3
> >
> >
> >
> >
> > "Delbert" <[email protected]> wrote in message
> > news:[email protected]...
> > > When I open these files and answered to the prompt where it questioned
me
> > if
> > > I want to update links - per user they normally click on "Dont Update"
and
> > it
> > > worked that way - it then crashes right away. Excel is not asking me
to
> > > disable/enable the macros at startup so I'm not sure which option are
you
> > > referring to?
> > >
> > > Thanks.
> > >
> > > "CLR" wrote:
> > >
> > > > Maybe with security setting high, try to open one of the errant
files
> > > > without enabling the macros....just to see if that can be identified
as
> > > > where the problem is.....if so, then the macros can be
enabled/disabled
> > one
> > > > at a time until the culprit is found.
> > > >
> > > > Vaya con Dios,
> > > > Chuck, CABGx3
> > > >
> > > >
> > > >
> > > > "Delbert" <[email protected]> wrote in message
> > > > news:[email protected]...
> > > > > The only common set on these files are their macros imbedded.
Other
> > than
> > > > that
> > > > > all of their settings and format are different. We've also tried
> > changing
> > > > > their macro settings from it's original excel files and had the
author
> > of
> > > > > these files do this for us - still error exist.
> > > > >
> > > > > Thanks.
> > > > >
> > > > > "CLR" wrote:
> > > > >
> > > > > > Is there anything in common with the files that cause the
> > > > problems?.....such
> > > > > > as a similar format, same macros, etc etc?
> > > > > >
> > > > > > Vaya con Dios,
> > > > > > Chuck, CABGx3
> > > > > >
> > > > > >
> > > > > > "Delbert" <[email protected]> wrote in message
> > > > > > news:[email protected]...
> > > > > > > Thanks for your input but all these are not rectifiable since
I
> > have
> > > > > > opened
> > > > > > > the very same files that they are having problems with into
> > another
> > > > system
> > > > > > > and it work fine. They can somehow open other excel
spreasheets
> > fine
> > > > on
> > > > > > the
> > > > > > > very same network folder where the problematic files are
located
> > so
> > > > it's
> > > > > > > telling us that it has nothing to do with the
network/directory. I
> > > > > > appreciate
> > > > > > > the response though....
> > > > > > >
> > > > > > >
> > > > > > > "CLR" wrote:
> > > > > > >
> > > > > > > > Isolate the problem as best you can...........separate the
> > Network
> > > > from
> > > > > > the
> > > > > > > > Files from the Computers..........move the files about on
Jump
> > > > Drives to
> > > > > > help
> > > > > > > > with this........list specific arrangements where the
problem
> > exists
> > > > and
> > > > > > > > where it don't......may be a bad leg on the Net, or
> > > > directory..........
> > > > > > > >
> > > > > > > > hth
> > > > > > > > Vaya con Dios,
> > > > > > > > Chuck, CABGx3
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > "Delbert" wrote:
> > > > > > > >
> > > > > > > > > Multiple users here have this same problem that whenever
they
> > open
> > > > a
> > > > > > > > > particular Excel file, it gives them a "Send Report
Error."
> > Weird
> > > > > > thing about
> > > > > > > > > it is it doesnt
> > > > > > > > > happen in all their Excel files, only happens to some of
them.
> > > > Also
> > > > > > tried
> > > > > > > > > opening
> > > > > > > > > the very same file/s they are having problems with on my
> > machine
> > > > and
> > > > > > it worked
> > > > > > > > > fine.
> > > > > > > > > I have patched Office (SP2), updated Acrobat Reader,
updated
> > > > > > signatures,
> > > > > > > > > uninstalled/reinstalled Office, and done all the possible
> > > > > > troubleshooting on
> > > > > > > > > these machines but still error occurs.
> > > > > > > > >
> > > > > > > > > Any help appreciated, thanks!
> > > > > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > >
> > > >
> > > >
> >
> >
> >