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After Office 2000 sp3 install Excel 2000 unable to open file

  1. #1
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    Join Date
    07-22-2006
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    After Office 2000 sp3 install Excel 2000 unable to open file

    While using sp1 Excel 2000, or Excel 97 the *.XLS file opens without
    any trouble. However, after installing Office 2000 sp3 - Excel 2000
    can't open the *.XLS file and gives the message "Unable to open the file".

    Excel 97 still uses the *.XLS files just fine.

    How do you either remove Office 2000 SP3, or get around this problem ?

    Thanks.
    Edz. . . . .

  2. #2
    Registered User
    Join Date
    07-22-2006
    Posts
    2

    Found a work around

    Found a work around

    I am using another anti-virus product so. . .

    After Office 2000 SP3 Install you may see the
    error -> "Unable to open file" When you try
    to open an existing Excel *.XLS file.

    Open a DOS window and change directory to the
    root directory using the -> "CD \" command.

    Find file -> officeav.dll using
    the -> "Dir officeav.*/s/p" command.

    In my case the file is in directory

    "C:\_Norton2\IE2005\Norton AntiVirus\"

    While in DOS, change to that directory.

    CD "C:\_Norton2\IE2005\Norton AntiVirus\"

    Use the Regsvr32 command to unregister the DLL.

    Regsvr32 /u officeav.dll

    Then rename officeav.DLL to officeav.old

    Do a reboot of the computer.

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