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Lookup and calculate based on group name

  1. #1
    Registered User
    Join Date
    12-09-2010
    Location
    Germantown, MD
    MS-Off Ver
    Excel 2007
    Posts
    9

    Lookup and calculate based on group name

    Greetings!

    I need to generate a daily report as we launch our new service desk that shows the following items tracked on a daily basis ignoring weekends:
    1. Number of Incidents Opened
    2. Number of Incidents Resolved
    3. Current Backlog
    4. Average Time to Resolution

    I can easily get all this info from a picot table and do so overall. Now the individual resolver groups want versions of just their group. Can a code wizard automate this for me so I can update the raw data tab and have it easily generate the needed data by group? If I did it one by one it will quickly become my whole day.

    Here's the actual file:
    try1 (Autosaved).xlsx

    The opened time is A1, Resolved is A2, Time To Resolve is in AD1 & Assigned Group is J1

    I'm getting backlog by adding previous day's backlog to today's new incidents and then subtracting today's resolved.

    Thanks for any help!

    ~Conan

  2. #2
    Forum Contributor
    Join Date
    09-10-2011
    Location
    Chicago
    MS-Off Ver
    Excel 2007
    Posts
    176

    Re: Lookup and calculate based on group name

    Hello Conan,

    Did you try Pivot table for getting this data?

    Regards,
    Humac

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