I am trying to perform actions on a tool that supports API. I am using Excel VBA ("WinHttp.WinHttpRequest.5.1").
In the help pages of Zendesk, I found the following information.
**Note:** During recovery, the API sets the requester to the authenticated agent who called the API, not the original requester. This prevents the ticket from being re-suspended after recovery. To preserve the original requester, GET the suspended ticket before recovery and grab the author value.
This clearly says that the author would change and I will have to use the GET method to grab the author value. I have successfully grabed the author value from the ticket information (json file). However, I am not aware, how to send PUT request using the following cURL:
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I have used the following code to fetch (GET) information from the json file:
Seeking insightful help from professionals and experts.
Regards....
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