Hello chaps,

I am trying to automate a small company's procedures that has a, very nice, admin lady that has been there 27 years, and uses handwritten duplicate books for purchase orders, for example. Somebody else then has to re-type these into Excel so that they can, eventually, be imported into their accounting system. I have been there about 5 days now and have saved them about £20000 per year by dumping unnecessary business procedures that they have just kept with no analysis of risk and reason.
I believe this forum will be a great help.Changing 27 year old ways may be met with some resistance. A skip has been ordered! I will let you know what happens.