How can I unlock the locked items?

Hi webter,

If you are using office XP or 2003, you can change the view to HTML-Code using Microsoft Script-Editor by pressing the [Alt]+[Shift]+[F11] key combination.

Search for "Password" and you will find something like this:

<w:DocumentProtection>ReadOnly</w:Docume...
<w:UnprotectPassword>19E8E61E</w:Unprote...

To remove the protection:
-Just remove those two lines, and after saving the document , the protection is gone.

To remove the password:
-replace the Password, here "19E8E61E", with "00000000", save the Document and close "Script-Editor".

May this helps to solve your problem.