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what formula could be used to allocate case to list of users randomly and equally?

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    Forum Contributor prabhuduraraj09's Avatar
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    what formula could be used to allocate case to list of users randomly and equally?

    Hi all,

    i have list of workitems which needs to be assigned to list of 20 users EQUALLY.
    what formula i could use.

    need some quick help here.


    thanks
    Thank you

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    Forum Moderator alansidman's Avatar
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    Re: what formula could be used to allocate case to list of users randomly and equally?

    Attach a sample workbook. Make sure there is just enough data to demonstrate your need. Include a BEFORE sheet and an AFTER sheet in the workbook if needed to show the process you're trying to complete or automate. Make sure your desired results are shown, mock them up manually if necessary.

    Remember to desensitize the data.

    Click on GO ADVANCED and then scroll down to Manage Attachments to open the upload window.
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    Forum Contributor prabhuduraraj09's Avatar
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    Re: what formula could be used to allocate case to list of users randomly and equally?

    Hi ,

    Sorry for the late response. Please find the attached sample file

    First sheet is the source file - Listed with workitem ( No. of items might increase or decrease )
    Second sheet is with User list - ( List of users might increase or decrease )
    Third sheet is the expected output.

    The allocation of workitem to users, must be happening randomly and equally. should not have any specific trend.
    Like i dont want always first case to allocated to first user.....just an example.

    Hope this data shows light on my requirement.

    thanks
    Attached Files Attached Files

  4. #4
    Forum Moderator alansidman's Avatar
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    Re: what formula could be used to allocate case to list of users randomly and equally?

    In the user list in column B, place the numbers 1 through 5 as below.

    Data Range
    A
    B
    1
    User list
    2
    Michele
    1
    3
    Frank
    2
    4
    Louis
    3
    5
    Musoli
    4
    6
    Lancer
    5

    then on the source file page in Column A beginning in row 2 put this formula =INDEX('User List'!$A$2:$A$6,MATCH(RANDBETWEEN(1,5),'User List'!$B$2:$B$6,)) and copy down.

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