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I have attached the excel spreadsheet for call volume for September. I would like to create a formula that gives me the amount of calls in 15 minute intervals, duration of the call and if it was answered or not.
Please help.
I have attached the excel spreadsheet for call volume for September. I would like to create a formula that gives me the amount of calls in 15 minute intervals, duration of the call and if it was answered or not.
Please help.
so how many calls were not answered in 15 minutes?
Pivot table with helper column.
The values in Sheet1 were nearly all text and some of the values in column A were missing the time as part of the date. I changed all the text values to Excel dates and times. A separate chart was created starting at midnight Sept 1 with 15 minute intervals. Calls answered within those intervals were counted and totalled and the Yes and No values were also counted.
A pivot table then summarized all the data by 15 minute intervals within each hour.
There are too many formulae in the worksheet to list
<---------If you like someone's answer, click the star to the left of one of their posts to give them a reputation point for that answer.Ron W
Yes, and how many total calls and how the duration.
This is GREAT!!! Thank you so much!
Thank you! I can certainly use the helper column.
Hi Dave - I have another excel question. This cell has the correct formula =MIN($P$17+$X$5+$D$17+$G$17+$J$17+$M$17-D21-G21-J21-M21+B21,Q20+IF($P$15<O21,1-(1-$P$16)^(1/12),1-(1-$P$14)^(1/12))*Q20) but another cell isn't calculating correctly. =MIN($S$17+$X$5+$D$17+$G$17+$J$17+$M$17+$P$17-G21-J21-M21-S21-D21+B21,T20+IF($S$15<R21,1-(1-$S$16)^(1/12),1-(1-$S$14)^(1/12))*T20)
Can you help?
Start a new thread with a suitable title, please.
Ali
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