Math - Calls per hour, per employee calculation

[ziggyztz]

I'm having a brain fart on what should be simple math. I'm trying to get to calls per hour, per employee.

I have a total of 2.1 full time employees working a standard 40hr week. Together, they make 10,000 calls in a year.

Total Hours would be 40hrs/week * 52 weeks * 2.1 employees = 4,368 hours worked.

Would calls per hour, per employee then be 10,000/4,368/2.1 or 10,000/4,368?

[Jdevil]

Hi,

Calls per hour per employee = Total calls / (Hours worked * Employees) = 10,000 / (40*52*2.1) = 10,000 / 4,368

[protonLeah]

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