Hi guys!
I've been tasked with trying to determine a calculation which determines the % of improvement across 'Issues vs Volume'.
For example – should our issues decrease by 10% (we are happy) – however should usage decrease by 20% - then not really a movement?
However should usage increase by 50% and errors increase by 5% - then perhaps we are improving (depending on the issues)
So it's a balance of drop/increase in errors but depending on the usage may vary the overall result? Hope this makes sense.
Thanks!
Mike
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