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Hi guys i need help in getting the required headcount for interval
Capture.PNG
instruction :
1. Required headcount per interval if each agent should only have a maximum of 3 chat concurrency based on the Chats in progress in Table 2.
Hi guys i need help in getting the required headcount for interval
Capture.PNG
instruction :
1. Required headcount per interval if each agent should only have a maximum of 3 chat concurrency based on the Chats in progress in Table 2.
Last edited by saycet15; 06-07-2023 at 09:31 PM.
there is no Table2 or even Table1
there is no example of expected result
Hi, image is actually the table 2
what about this?Originally Posted by sandy666
This is actually the screenshot of my original problem please check thanks
3.PNG
i just need the required headcount i don't know how to calculate if there was a interval time.
post the same but not in the pictures, use excel file
and still I don't see expected result
Last edited by sandy666; 06-07-2023 at 09:30 PM.
I added a attached file please check " sheet.xlsx "
thank you much appreciated if you can help me
this is the only instruction provided to me
Welcome to this forum.If you don't know, how should we know. On this forum we can help you with an Excel solution, when you can indicate the expected results (including the necessary calculations).I don't know how to calculate if there was a interval time.
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