well there you go,this is an excel help forum not "how does my server work","what rules are applied at server level" this is NOT a windows support forum.how can anyone know what is happening. i suggest you get a better tech support and pay what it costs to fix..instead of just saying "why dont you know"
..if you really think this is fixable on a forum that basically supports formulas/functions/vba then perhaps go here
http://www.excelforum.com/commercial-services/
while i'm at it
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