Hi Team,
I would like to create a new macro for Allocation within my team with the below criteria.
1. Allocation of cases should be equally distributed in the team. (10 ppl)
2. Assigning should be on FIFO basis. (First in first out) i.e based on case entry time.
3. I will be adding new cases every 1 hour and that should be allocated as well. When I add new cases, allocation should happen for those cases.
4. There should not be duplicates. Example. If a case is Allocation to member A at first then if the case came again it should not be allocated to any member in the team.
5. Alao there are special cases which should be moved aside and those should be allocated at the end. We have case type.
Can anyone please help me out...
Thanks in advance !!!
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