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Call Center Quality Form.

  1. 05-16-2016, 09:13 AM #1
    allanreyen
    allanreyen is offline
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    Call Center Quality Form.

    Hi guys,

    I'm new here in excelforum and I'd like to seek assistance on how I can integrate my current company's (BPO) quality stats and guidelines to my previous company's (BPO) material without removing the functionality of the spreadsheet. I have provided the form that I'm currently working on as well as the guidelines and scoring for each parameter.

    Any sort of assistance will be highly appreciated.


    Regards,

    Allan
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