# FAQ - Commercial Services

1. ## FAQ - Commercial Services

We have an extensive network of the best in the field experts from across the world, who are available 24x7 to assist Excel enthusiasts and beginners with a step by step guidance for all of their big or small Excel problems.

All you need to do is pay a nominal charge on the basis of the complexity level of your query and once your subscription is activated you can easily attach your Excel File on the forum, which will be reviewed and responded by our experts.

Our team of professional Excel and VBA users will work with you until you get what you are looking for.

Points to keep in mind when you want to post an Excel query:

How to post a question in the Commercial Services Sub forum?
In order to post a question, you need to buy points by making a payment through PayPal/Credit card/Debit Card. You will need to purchase a minimum of 20 points by paying \$20. The various options are \$20, \$30, \$40, \$50, \$100, \$200 all valid for a period of 1 month from the date of purchase.

Note: Please note that since Indian users cannot use PayPal to make payments they are advised to use Credit/Debit cards to purchase points.

How does the Point system work?
Keep in mind that \$1 is equal to 1 point, which means \$20 are equal to 20 points, \$40 are equal to 40 points and so on.

How to purchase points?
To purchase points, go to the Commercial Service tab, you will find a drop down list below the price details, click on it, select from the available options and click on the Order button. This will take you to the Subscription page from where you can choose your preferred payment method (PayPal, Visa, MasterCard, etc.). You will be redirected to a secure payment server wherein you can enter your PayPal/ Credit Card/ Debit Card details and make the payment.

Assign a budget to your question
While posting your question in the Commercial Services sub forum, depending on your query’s complexity, you will need to specify how many points you will be giving to the Request Solver who will solve your question. These points will be transferred to the Request Solver once your question has been solved and you click on the “Appreciate” button. If the Request Solver picks up the question and feels that the question has been allotted lesser points than it deserves, he/she will PM you to allot/purchase more points. If there is any dispute, the admins will sort it out. Please ensure that the thread is created in the Commercial Services sub forum itself. If your query is not resolved, then the amount you paid will be refunded after 10 days of posting the query.

Points to keep in mind when you want to respond to Excel queries:

Who is eligible to answer questions in the Commercial Services Sub forum?
To answer questions in this sub forum, you need to be a forum guru, moderator or admin as only these 3 levels are allowed to answer questions.

How do I answer questions in the sub forum?
To answer questions in the sub forum, you need to open the thread. You will find a “Lock” button next to the Edit Post button. Click on the button and the thread will be locked for you. If after locking the thread, you find that you are not able to work on it, you can click on the “Unlock” button. Each Request Solver can work on only a certain number of threads which will be set up in the system. This figure will be changed based on the number of requests coming through.

What if I am not able to answer a question, even after clicking on the "Lock" button?
If you are not able to answer the question, you can click on the Unlock button and it will be unlocked. Another guru/mod/admin will pick up the question then. However, please note that if you have provided even a part of the solution to the Request Originator, no points will be credited to you.

What do I gain from answering questions?
If your answer(s) solves the Request Originator’s question, the Request Originator will transfer points to your ID. Once you accumulate 100 points, you can redeem the points for \$, gifts or donate it to a charity of your choice. The points can be redeemed in multiples of 100 subject to a minimum of 100 points. For every 100 points redeemed, you will receive \$75 because 25% is retained as hosting charges and running costs for the website

What if the points allotted are not sufficient?
If the points allotted to the question are not sufficient compared to the effort involved, you can either post in the same thread stating that the points are not sufficient or you can PM the Request Originator to increase the points.

How to redeem points?
Once you have accumulated 100 points, you can redeem them by clicking on the Redeem Points link. To find this link, click on your UserCP, then click on Paid Subscription under My Account. On the right hand side, you will see Redeem Points. Click on it to redeem the points.

How to allocate extra points once a thread has already been Appreciated.?
If the OP feels that they want to add extra points over and above was was initially agreed to, the simplest way to do this is to start a new CS thread, add the extra points, and mark it for the attention of whomever it was that the OP wished to get the extra points. The other ways of adding points after appreciation are proving troublesome to manage, and dont always work.

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