Getting an error message when trying to open an excel file by double click

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Solution 1 – Disable your antivirus software
If you’re having problems with There was a problem sending the command to the program error message, the cause might be your antivirus software.

To fix the problem, it’s advised to check your antivirus settings and disable certain features. Users reported issues with Symantec Endpoint Security, but after disabling certain features, the problem was resolved.

If that doesn’t work, you might have to completely disable your antivirus to solve this issue. As a last resort, you might even have to remove your antivirus entirely to fix this problem.

Solution 2 – Disable Dynamic Data Exchange
According to users, There was a problem sending the command to the program error message can appear due to Dynamic Data Exchange feature in Microsoft Office.

According to users, you can completely fix this problem simply by disabling this option in Microsoft Office. To do that, just follow these steps:


1. Open the Microsoft Office app which triggers this error > go to Options.
2. Click on the File menu > select Options.
3. Go to the Advanced tab > scroll down to the General section > uncheck Ignore other applications that use Dynamic Data Exchange (DDE). If this option is already unchecked, you should first enable it, restart the Office program, and then disable the option.
4. Save the changes and restart the Office program.