Hi all,
I'm trying to create a report that will show case done by an analyst per chosen day per status. There about 7 or so status. This is not the biggest problem to solve, but as the analysis of a client can be that an analyst will do as for example 10 cases (clients) and each could have a different status and client name.
the biggest trouble is caused that each change is loged in the system and for the same status there could be like 1 or 4 or more entries and different status:
Date modified: 11/09/2017 11:32:30, company name: Company X, Status: Started, Analyst: Peter Cetera
Date modified: 11/09/2017 11:32:33, company name: Company X, Status: Started, Analyst: Peter Cetera
Date modified: 11/09/2017 11:33:12, company name: Company X, Status: Started, Analyst: Peter Cetera
Date modified: 11/09/2017 12:32:30, company name: Company B, Status: Started, Analyst: Peter Cetera
Date modified: 11/09/2017 13:15:33, company name: Company B, Status: Started, Analyst: Peter Cetera
Date modified: 11/09/2017 11:33:12, company name: Company W, Status: Started, Analyst: Peter Cetera
I use the below code, but this will give me 6 for that status for that analyst, it will not see the different companies and there are different time entries for that client. In this case analyst Peter Cetera did 3 cases for that day:
Is there a way to do this?Please Login or Register to view this content.
Greetings.
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