Call Rate Formula

[Jsteelester17]

Hi there. I need a formula to show me, for example, if we receive 2500 calls with a handling time of 450 seconds per call, how many calls could we have received if our average handling time was 350.

[Pete_UK]

The time taken to handle those 2500 calls is 2500 * 450 seconds, so you could handle these many calls:

2500 * 450 / 350

if the time taken was only 350 seconds.

Hope this helps.

Pete

[Jsteelester17]

That worked perfectly. Thank you.

[Pete_UK]

You're welcome.

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Pete

[Jsteelester17]

That's done. Thanks again.